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1. Introductory Provisions
These terms and conditions govern the rights and obligations between the operator of the online store and its customers.
The operator of the e-shop 3DRuby.com is:
Saphirex, s.r.o.
Přepeřská 1302, 511 01 Turnov, Czech Republic
Company ID: 60934590
VAT ID: CZ60934590
2. Order and Contract Conclusion
By placing an order, the customer confirms that they have read and agree to these terms and conditions.
The purchase contract is concluded upon confirmation of the order by the seller.
The seller reserves the right to refuse an order, especially in the case of an obvious pricing error or product unavailability.
3. Prices and Payment Terms
All prices are stated including VAT unless otherwise specified.
Customers may use the payment methods available on the website.
4. Delivery of Goods
Goods are usually shipped within 48 hours after the order is received.
If a product is not in stock, the customer will be informed about the expected delivery time.
Delivery time may vary depending on product availability and the selected shipping method.
5. Withdrawal from the Contract (Returns)
A customer who is a consumer (private individual) has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
Conditions:
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the goods must not be used
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must be returned in their original condition
This right does not apply to business customers.
Withdrawal can be notified via the contact form on the website or through the customer account.
6. Complaints
Customers have the right to file a complaint in case of defective goods.
Complaints can be submitted via the contact form on the website.
The seller undertakes to handle complaints within the legal time limit.
7. Liability
The seller is not liable for damages caused by improper use of the products.
8. Personal Data Protection
Personal data is processed in accordance with applicable legal regulations.
Further details are provided in a separate privacy policy.
9. Final Provisions
These terms are governed by the laws of the Czech Republic.
The seller reserves the right to change these terms at any time.